Muhammad Yasin Lubis 2)
1) Dosen tetap STIE Dewantara
2) PNS R.S Dr. H. Marzoeki Mahdi / Alumni STIE Dewantara
The objective of this study to determine the effect quality of service to patient in Dr. H. Marzoeki Mahdi hospital, based of five dimension reliability, responsiveness, assurance, empathy and tangibles and analyzing what is the most dominant variable of service quality dimension on satisfaction perceived patient.
Keyword: assurance, emphaty,reliability,responsiveness,satisfaction,tangibles