Dewi Sri Wulandari
DosenTetap STIE Dewantara
This research investigates about process of knowledge management and dimension of organizational is relating to knowledge management systems.
This research is designed to analyze empirically, the effect of knowledge management systems to perceived service benefits, perceived service risks and employee performance. Besides this research also examines comparison influence larger ones between knowledge management infrastructure capability and knowledge management process capability to knowledge management systems and compares influence larger ones between cultural dimension and technological dimension to knowledge management infrastructure capability. This research used 120 respondents selected by using technique purposive sampling. Data collection was conducted by survey method with questionnaire. Analytical tool used for testing hypothesis was SEM method with PLS alternative method approach using SmartPLS software version 2.0.
Result of research indicates that knowledge management process capability is more haves influence with knowledge management system than knowledge management infrastructure capability ( H1). This possibly is caused by in third of the pharmacy company still many structural boundaries either informal and also formal, exactly limits interaction and shares knowledge between employees. Besides found also that knowledge management system positively influence to perceived service risk ( H4). This possibly is caused by level competition at third of the pharmacy company high, so that less there are motivation between the employees to share knowledge.
Keyword: knowledge management of infrastructure, knowledge management of process capability, management system of knowledge, of service benefit, perception service risk, employee performance.