ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT INAP (STUDI KASUS DI RUANG RAWAT INAP ARJUNA DAN BISMA RS Dr. H. MARZOEKI MAHDI DI BOGOR)

Oleh:

Dasmansyah Adyas¹⁾

Muhammad Yasin Lubis ²⁾

1)  Dosen tetap STIE Dewantara

2) PNS  R.S Dr. H. Marzoeki Mahdi / Alumni STIE Dewantara

Abstract

The objective of this study to determine the effect quality of service to patient in Dr. H. Marzoeki Mahdi hospital, based of five dimension reliability, responsiveness, assurance, empathy and tangibles and analyzing  what is the most dominant variable of  service quality dimension on satisfaction perceived patient.

Keyword: assurance, emphaty,reliability,responsiveness,satisfaction,tangibles